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YoTengo.bot: Chatbots for Immigration Lawyers
Yotengo is a platform that delivers a constellation of more than a thousand legal chatbots, with a centralized set of conversational design in IBM Watson.
YoTengo.bot helps immigration law firms to engage with migrants looking for legal help. Yotengo.bot offers a Spanish / English legal bot in Facebook Messenger, Whatsapp Business, SMS and web chat customized to the immigration law firm able to qualify the legal issue of the prospects and offer them relevant information.
Yotengo.bot raised $200K from TEDCO.
YoTengo.bot was delivering a minimum viable conversational experience in no-code platforms, like Manychat and Chatfuel.
They proved value to customers in qualifying prospects for a limited number of legal issues, scheduling appointments and connecting customers with the law firm contact centres.
Yotengo.bot had some challenges:
- Scale to thousands of customers
- Offer a dual language experience (ES/EN)
- Improve conversational design consistently for all customers
- Add prospect qualification for new legal issues
- Improve human - chatbot collaboration
- Deploy their conversational agents to new channels
We helped YoTengo scaling the solution by building a new product on top of our Coloqio platform.
Yotengo is now a platform that delivers a constellation of more than a thousand of legal chatbots, with a centralized set of conversational design in IBM Watson.
Yotengo allows law firms to customize part of the conversational experience and provides relevant insights with a custom analytics dashboard.
But also, Yotengo allows monitoring, intervene and audit all the conversations with prospects with the help of statuses and tags.
Yotengo bots run on Facebook Messenger, Whatsapp Business and SMS, with Instagram DM, Twitter DM and Google Business Messages coming.
They can switch between Spanish and English as users interact with them.
Yotengo is integrated with contact centres, appointment scheduling software and legal CRM.
20.000 Conversations in a few hours
Therefore, and after a federal judge's ruling that forced the Trump administration to accept new applications for protection against deportation from immigrants who came to the USA as children, Nico's bot -through YoTengo.bot and Coloq.io- managed over a weekend more than 20,000 conversations qualifying more than 1000 leads and referring 1000 more leads to other lawyers.